Refund policy

What can be refunded

• Premium credits you have not used, within their 12-month validity.
• A refund covers the unused credits of a pack, at the price you paid per credit (including GST and after any coupon). For example, if you used 1 credit of a 3-credit pack, 2 credits are refunded.
• Credits already used on an ad are not refundable, even if the ad is later taken down for breaking our terms.
• The free ad has no charge, so there is nothing to refund.

How to ask

Write to us with your order number (RR-ORD-…, shown in Payments & invoices) and the reason. Once approved, the unused credits are removed from your account and the money is returned to the same card, UPI or bank account through Razorpay. Banks usually take 5–7 working days.

Payments that failed

If money left your account but the payment shows as failed, Razorpay returns it automatically, usually within 5–7 working days. If you were charged twice, write to us and we refund the extra payment.

Contact

RealRoof, Chinnamvaripalem, Venkataramapuram, Andhra Pradesh 534324. Email support@realroof.com.