Privacy policy
Last updated 13 October 2026
Draft: the wording is being reviewed and may change before launch.
This explains what personal data RealRoof collects, why, and your rights under the Digital Personal Data Protection Act, 2023.
What we collect
- Account: your name, mobile number, and email (from Google when you sign in with it).
- Ads: what you post, including address, map location, photos and videos.
- Activity: ads you posted or viewed numbers for, reports you sent, and colonies you suggested.
- Payments: the order, amount and Razorpay payment reference. Card and bank details stay with Razorpay.
- Technical: your IP address and browser, kept in server logs for security.
Why we use it
- To run your account, check and show your ads, and connect buyers with advertisers.
- To send messages about your ads, enquiries, payments and refunds, by SMS or email.
- To issue receipts and tax invoices, and keep the accounts the law requires.
- To prevent fraud, spam and misuse.
We do not sell your data and do not use it for third-party advertising.
Who sees it
- Everyone: your ad, without your number.
- Signed-in users with a verified mobile: the number on your ad, when they ask for it.
- Our service providers, only to run RealRoof: Amazon Web Services (hosting in Mumbai, email), Razorpay (payments), Google (sign-in) and our SMS provider.
- Authorities, when the law requires it.
How long we keep it
- Account and ads: while your account is open.
- Payment records and invoices: 8 years, as tax law requires.
- Server logs: up to 90 days.
Your rights
- See and correct your details from your account page.
- Delete your account from your account page: your ads are taken down and your name, mobile, email and photos are removed. Payment records stay for the period the law requires.
- Withdraw consent, or complain, by writing to us. You may also approach the Data Protection Board of India.
Security
Data is encrypted in transit and at rest, passwords and one-time codes are never stored in readable form, and staff access is limited and logged.
Contact
RealRoof, Chinnamvaripalem, Venkataramapuram, Andhra Pradesh 534324. Email support@realroof.com.